The FCA Financial Lives Survey was published on 18 October 2017. Titled “Understanding the financial lives of UK adults”, the FCA will use the Survey to identify potential consumer detriment. Results have already informed its Financial Advice Market Review Baseline report, the Ageing Population and Financial Services Occasional Paper, and will inform the forthcoming Approach to Consumers paper. Continue reading “FCA Financial Lives Survey: Avoid Having Children for a Healthier Financial Future”
The Financial Conduct Authority (FCA) has been focused on effective conduct risk management information since 2004 when, as the Financial Service Authority (FSA) it launched the Treating Customers Fairly (TCF) initiative. The principles applicable to the gathering of effective conduct MI in the retail sphere are equally relevant to wholesale firms. This article explores some of the issues. Continue reading “Improving Wholesale Conduct MI”
The 2015 accounts for Glasgow based Intelligent Pensions Limited were jubilant: Continue reading “Pension Transfer Update”
Complaints handling is (sort of) back in the headlines.
This time the FCA has written to firms with consumer credit permissions, to say that following its review, it had identified: Continue reading “Complaints Handling”
Depending on your point of view, this is either a great, or a terrible year to be a banking IT manager.
Three major regulatory burdens are in train: the second payment services directive (PSD2), the general data protection regulation (GDPR), and the second markets in financial instruments directive (MIFID2). It renders the European operations of universal banks completely overstretched, and fighting for the same small pool of contractors and management consultancy support. Continue reading “A Great or Terrible Year to be a Banking IT Manager?”